The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
(eBook)
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eBook
Language
English
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APA Citation, 7th Edition (style guide)
Donna Fluss., & Donna Fluss|AUTHOR. (2005). The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation . AMACOM.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Donna Fluss and Donna Fluss|AUTHOR. 2005. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. AMACOM.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Donna Fluss and Donna Fluss|AUTHOR. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation AMACOM, 2005.
MLA Citation, 9th Edition (style guide)Donna Fluss, and Donna Fluss|AUTHOR. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation AMACOM, 2005.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouping Information
| Grouped Work ID | 12c5f1c3-eac8-a511-0671-371e9f973f28-eng |
|---|---|
| Full title | real time contact center strategies tactics and technologies for building a profitable service and sales operation |
| Author | fluss donna |
| Grouping Category | book |
| Last Update | 2024-05-01 20:05:17PM |
| Last Indexed | 2024-05-04 02:19:42AM |
Book Cover Information
| Image Source | syndetics |
|---|---|
| First Loaded | Feb 5, 2024 |
| Last Used | May 4, 2024 |
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[synopsis] => Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
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